Classroom / Help

Help and FAQ

Answers to the questions students ask most: logging in, classes, recordings, doubts and certificates.

Getting started
I am a new student. How do I get my course?+

Tap Log in at the top of this page, then Sign Up. Create your account with the same email and phone number you gave us when you joined. Then WhatsApp us on +91 90611 53098 and we add your course to your account.

How do I log in?+

Tap Log in at the top of this page and use the email and password you signed up with. After you log in, your courses are under My Courses.

I forgot my password. What do I do?+

On the login page, tap Forgot Password? and follow the link we email you. If the email does not arrive, WhatsApp us and we will help.

Can I study on my phone?+

Yes. Open this site in your phone browser and log in. You can also use a laptop or desktop.

Classes and recordings
Where are my courses?+

Log in and open My Courses. Tap a course to see its lessons and continue from where you stopped.

How long can I access my course?+

Your course card under My Courses shows how long your access lasts. Most self-paced courses come with lifetime access.

Where do I find live class links?+

Live class links and timings are shared in your batch WhatsApp group. After each class, the recording is added to your course here.

I missed a live class. Can I watch it later?+

Yes. Open your course and watch the recording of that class.

Doubts and support
How do I clear doubts?+

Send your doubt or a screenshot to our WhatsApp support. A mentor replies.

Who do I contact for technical problems?+

WhatsApp us or email support@diginetacademy.in, 10 AM to 5 PM, Monday to Saturday.

Certificate and payments
When do I get my certificate?+

You get your certificate when you complete the course. If you cannot find it, WhatsApp us.

Can I get a refund?+

See our refund and cancellation policies at the bottom of this page. For any payment question, WhatsApp us.

Who can join the courses?+

Courses are open to all students regardless of age.

Practical digital skills, taught in Malayalam.
Payyappilly Heights, PK Deever Road, Thevara, Kochi 682015

+91 90611 53098
support@diginetacademy.in

© 2026 Diginet Academy. Run by Netchip Services Private Limited. NSDC accredited institute